SaveTown Privacy Policy

Effective Date & Last Updated

Effective Date:February 5, 2025
Last Updated: February 11, 2025

Introduction

SaveTown (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect the personal information you provide to us when you use the SaveTown platform, website, and mobile applications (collectively referred to as the “Services”). By using our Services, you agree to the terms of this Privacy Policy and our Terms of Service.

1. Information We Collect

We collect different types of information to provide and improve our Services:

Personal Information

• Contact Details: Your name, email address, phone number, and mailing address.
• Identity Verification: Government-issued IDs or other documentation.
• Financial Information: Bank account details, credit or debit card details, and transaction records.

Non-Personal Information

• Usage Data: Information about how you access and interact with our Services (e.g., pages visited, time spent on pages, links clicked).
• Device Information: IP address, browser type, device type, operating system, and other technical data that does not directly identify you.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track activity on our Services and gather information to improve your user experience.

Information from Third Parties

• We may receive information about you from third-party services, such as identity verification providers, payment processors, and marketing partners.

2. How We Use Your Information

We use the collected information for various purposes, including:

Providing and Improving Our Services

• To set up and maintain your SaveTown account.
• To facilitate deposits, withdrawals, and other financial transactions.
• To personalize your experience and improve our platform’s functionality.

Customer Support

• To respond to your inquiries, troubleshoot technical issues, and provide customer care.

Legal and Compliance

• To comply with legal obligations, such as anti-money laundering (AML) and know-your-customer (KYC) regulations.
• To enforce our Terms of Service or to protect our rights and the rights of our users.

Marketing and Communications

• To send you promotional materials, updates, and other information about SaveTown that may be of interest. You can opt out of marketing communications at any time.
• To administer contests, surveys, or promotional campaigns.

Analytics and Research

• To analyze usage trends, track overall effectiveness of our Services, and improve user experiences and product features.

3. Legal Bases for Processing (For Users in the EU/EEA)

If you are located in the European Union (EU) or European Economic Area (EEA), we process your personal data under the following legal bases:

Consent

Where you have given us clear consent for processing (e.g., to receive marketing emails).

Contract

Where processing is necessary for the performance of a contract with you (e.g., providing financial services).

Legal Obligation

Where we need to comply with a legal obligation (e.g., AML/KYC laws).

Legitimate Interests

Where processing is necessary for our legitimate interests (e.g., improving platform security), provided those interests do not override your fundamental rights.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors that influence our retention periods include:

• Legal and regulatory obligations (e.g., financial regulations).
• Dispute resolution and enforcement of our agreements.
• Business needs (e.g., account history to improve services).

5. How We Share Your Information

We may share your information under the following circumstances:

• Service Providers: With trusted third parties who perform tasks on our behalf (e.g., payment processors, cloud hosting providers, analytics services). These providers are contractually obliged to keep your information confidential and use it only for the services requested.
• Business Transfers: If SaveTown is involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
• Legal Compliance: We may disclose your personal information to government authorities, law enforcement, or other third parties if required by law or if we believe such action is necessary to:
  • Comply with legal processes or requests.
  • Enforce our Terms of Service.
  • Protect the rights, property, or safety of SaveTown, our users, or others.
• With Your Consent: We may share your personal information with third parties when you give us explicit permission to do so.

6. How We Protect Your Information

We take reasonable administrative, technical, and physical measures to protect the personal information we collect and store:

• Encryption: We use SSL/TLS encryption for data transmission and encryption-at-rest for sensitive data.
• Access Controls: Only authorized SaveTown employees and contractors with a legitimate need can access your data.
• Monitoring: We regularly monitor our systems for possible vulnerabilities and attacks.

While we strive to protect your personal information, no security system is foolproof. We cannot guarantee the absolute security of your data.

7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Enhance User Experience: Remember user preferences, and maintain session states.
• Analyze Usage: Track how users navigate through our site to improve functionality.
• Marketing: Provide targeted advertising on our site or third-party sites.

You can manage your cookie preferences through your browser settings. Note that disabling cookies may limit some features of our Services.

8. Children's Privacy

Our Services are not intended for individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us at info@savetown.com, and we will take steps to remove the information promptly.

9. International Data Transfers

Your personal information may be transferred to, and stored in, countries outside your own, including those with different data protection standards. When we transfer data internationally, we take necessary measures to ensure adequate protection of your personal information in accordance with this Privacy Policy and applicable laws (e.g., using standard contractual clauses).

10. Your Data Protection Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information. These may include:

• Access: Request a copy of the personal information we hold about you.
• Correction: Ask us to correct or update any inaccurate or incomplete data.
• Deletion: Request the deletion of your personal data when it is no longer necessary for the purposes collected.
• Restriction: Ask us to restrict the processing of your data in certain circumstances.
• Portability: Request a copy of your data in a machine-readable format.
• Objection: Object to the processing of your personal data for direct marketing or other legitimate interests.

To exercise these rights, please contact us at info@savetown.com. We will respond to your request in accordance with applicable data protection laws.

11. Third-Party Links and Services

Our Services may contain links to third-party websites, products, or services not operated by SaveTown. If you click on a third-party link, you will be directed to that third-party’s site. We have no control over these sites and assume no responsibility for their content or privacy practices. We encourage you to review the privacy policies of every site you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable regulations. If we make significant changes, we will provide notice through the Services or by other means, and update the “Last Updated” date at the top. Your continued use of the Services after any updates indicates your acceptance of the revised policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise any of your rights, please contact us at: